Water and Waste Water

UTILITY BILLING MANAGER

Veronica Hernandez is the current Utility Billing Manager as of October 10, 2022. 

Please contact her at vhernandez@rollingwoodtx.gov or (512)327-1838 ext. 110

PAYMENT MAILING ADDRESS

City of Rollingwood​
Attn: Utility Billing Manager
403 Nixon Drive
Rollingwood, TX 78746

INITIATE NEW WATER SERVICE

Complete a Start Service Application and submit a security deposit to open an account. Deposits should be made payable to "City of Rollingwood" via check or money order.

Applications must be dropped off to Rollingwood City Hall or emailed to vhernandez@rollingwoodtx.gov.

SIGN UP FOR AUTOMATIC BANK DRAFTING

 Submit an ACH Form and provide a voided check to be enrolled in Automatic Bank Drafting. ACH Forms must be dropped off to Utility Billing Manager at City Hall. 

Accounts are drafted on the bill due date or the next business day of each month.

• ACH/Direct Debit Form for Utility Payments

SIGN UP FOR PAPERLESS BILLING

To receive E-bills, please email the Utility Billing Manager and provide the following information:

• Name, Account Number, Address, and Email

DISCONNECT WATER SERVICE

 Submit a Close Out Form to close your account and end water service. 

The Close Out Form can be dropped off to City Hall or emailed to vhernandez@rollingwoodtx.gov.

WATER AND WASTEWATER FEES

• Water and Wastewater Fees
• 2018 Letter to Residents - Water Rate Increase
• Residential Wastewater Winter Averaging

ADJUSTMENTS AND APPEALS

If you had a water leak and received an above average utility bill as a result, you may be able to receive a credit on your account to relieve some of the cost. Submit a Leak Adjustment Request Form to be considered.

• Leak Adjustment Request Form

If your leak took place during winter averaging months (November-March) and you would like to be considered for a winter average adjustment, please submit a Winter Average Adjustment Request Form. 

• Winter Average Adjustment Request Form

Proof of a leak is required for any adjustment (invoices, work orders, or receipts). Text messages, screenshots, or photos are not considered as proof.

If you'd like to contest a utility bill and present in front of the Utility Commission, please submit a Utility Appeal Form to be considered.

• Utility Appeal Form
• Utility Appeals Process Summary
• Water Bill Appeal Ordinance

All forms must be submitted to the Utility Billing Manager at City Hall.

WATER AND WASTEWATER SERVICES

For After Hour Water & Sewer Emergencies Call Crossroads Utility Services, Inc. at 512-246-1400 

UTILITIES FREQUENTLY ASKED QUESTIONS (FAQS)